Delivery Information

For complete peace of mind we only deliver our products via NEP. Our shipping prices and options are available on our shopping cart pages

Delivery within 5 working days. Once your order is placed you will be contacted by email to inform you of your delivery date and details. Our delivery dates are between Tuesday and Friday, please note we do not dispatch fresh goods over the weekend for delivery on Monday, therefore providing quality assurance with your delivery.
All food and hamper orders are packaged in chilled temperature controlled boxes and cold gel packs to ensure that all food orders are transported at a chilled temperature.
This cost includes overnight delivery via our chosen courier company NEP, and also covers the insulated packaging, gel packs and any recyclable filling.
For Non UK Mainland deliveries please contact
We have three delivery selections when you proceed your order through checkout:
1.  Mainland UK
England, Wales & Scotland (mainland) delivery before 4pm - Standard rate of £10.00 applies
2. High Peak SK22 Postcode only
Delivery is 'Free' of charge to any delivery addresses within the High Peak SK22 postcode area.
3. M, OL and SK postcodes
For delivery addresses within the M, OL and SK postcodes delivery rates of £6.50 apply.
Please note we currently do not send parcels overseas
A number of our products are always in stock but based on order details and to ensure that your order is received fresh and in the best condition we buy directly from our producers. This means that if your order is not in stock your order will be processed and despatched to you within five working days from receipt of order. Please note we do not despatch fresh goods over the weekend for delivery on Monday.
Orders must be placed before midday to qualify for 5 working day delivery:

Order placed before midday    Order dispatched    Order delivered

Monday                                    Wednesday              Thursday
Tuesday                                    Thursday                  Friday
Wednesday                               Tuesday                   Wednesday
Thursday                                   Tuesday                   Wednesday
Friday                                       Tuesday                   Wednesday
Saturday                                   Wednesday               Thursday
Sunday                                     Wednesday               Thursday
Please note we can deliver on a Saturday for an additional surcharge. Please contact us directly to discuss this matter.
Please note that all deliveries must be signed for by an authorised person of 18 years and above. The Delivery Company has the right to ask the signatory for ID and proof of age.
Why do you not deliver on Mondays?
The quality of the products maybe compromised if delivery is requested for a Monday. This would mean that the goods would be despatched and held in a warehouse over the weekend and as our deliveries are temperature controlled they need to be despatched for next day delivery.
Who will deliver?
All deliveries are sent via overnight courier by NEP (Nationwide Express Parcels). When we send delivery confirmation emails out you will be able to ‘track’ your parcel through their Confirmation of Delivery. Once your order has been processed we will information the courier company that it is ready for collection. An email will be sent to you to let you know when your order has been despatched.
What happens if I’m out when my delivery is attempted?
NEP will leave a delivery card if nobody was able to take delivery of the package. The courier company will attempt to deliver the next working day. You can contact them directly and provide them with specific delivery instructions, all this information will be detailed on the delivery card.
Do you offer a next day delivery?
If the products you order are in stock and you order before midday, your order will be despatched immediately. If your delivery address falls into the three 'Delivery Date' categories above then your order will be with you before 4pm the next day.
How will my food remain chilled while it is being delivered?
All our products are delivered in insulated boxes with gel/ice packs ensuring that they comply to food safety delivery standards.